Privacy Policy

Last updated: 28 October 2025

1. Introduction

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or engage our IT and equipment support services in Melbourne, Australia.

2. Information We Collect

We may collect the following types of information:

Personal information:

Name, address, phone number, and email address
Payment and billing details
Service history and communication records

Technical information:

Device and system information (make, model, operating system, IP address)
Diagnostic or configuration data supplied during support sessions
Website usage analytics via cookies or similar tracking tools

3. How We Collect Information

We collect personal information:

When you contact us via our website, email, or phone
When you book or receive on-site or remote IT support
When you make payments or submit forms through our site
Automatically through cookies and analytics when you visit our website

You may choose to remain anonymous or use a pseudonym where lawful and practical, but this may limit our ability to provide certain services.

4. Purpose of Collection

We collect and use your information for the following purposes:

To provide, manage, and improve our IT and equipment support services
To process payments and issue invoices
To communicate with you about appointments, troubleshooting, and service updates
To comply with legal and accounting obligations
To enhance website performance and user experience

5. Disclosure of Information

We do not sell or rent your personal information.
We may disclose information:

To trusted third-party service providers (e.g., payment processors, IT subcontractors) who assist in delivering our services
When required by law, court order, or government authority
In the event of a business sale or restructuring

All third-party service providers are required to handle your information securely and in accordance with Australian privacy law.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes:

Encrypted storage of digital records
Secure networks and access controls
Regular review of data management practices

If a data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.

7. Access and Correction

You may request access to or correction of your personal information at any time by contacting us in writing.
We will respond within a reasonable timeframe and may require proof of identity before making changes.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect information about how visitors interact with our site.
You can disable cookies through your browser settings, but some features may not function properly.

9. Overseas Disclosure

While we primarily store and process data within Australia, some third-party service providers (such as cloud or email platforms) may host data overseas.
We take reasonable steps to ensure those providers comply with Australian privacy standards.

10. Contact Us

For any privacy-related enquiries, corrections, or complaints, please contact:

Privacy Officer
337 IT Services
Email: contact@it.337.net.au

We take all complaints seriously and will respond promptly in accordance with our obligations under the Privacy Act 1988 (Cth).

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date noted above.